Guided Tours

General Information

• What is the seating capacity of the trolley? 30
• Is the trolley wheelchair accessible? Not at this time; however, we will have ADA-accessible seating available on the new trolley, set to arrive summer of 2025.
• Can I explore all of Madison in one-day? With so many landmarks, museums, and shops, it can be overwhelming to see everything Madison has to offer in just one day. The trolley will provide a good starting point!
• Does the trolley run on Holidays and Holiday Weekends? Check the event calendar for future dates!

• How do I book purchase a ticket for the guided tour? Click on the “Buy Tickets” button on this page, or come into the Visitors Center to purchase in-person.
• How far in advance should I book? You can book whenever! Currently, you can book up to 4 weeks in advance, but you can purchase tickets up until 5 minutes prior to the tour.
• Are there any packages available for large groups (e.g. field trips, reunions, birthday parties, etc)? Send an inquiry below for your group or event!
• What is your cancellation policy? While we do not currently offer refunds, we do allow you to shift your tour to a new date and or time. You can do this directly through the ticketing link, or call the Visitors Center for assistance.

• Can we choose our own route? This is a pre-set guided tour, so we won’t be able to stop anywhere not already built into the tour.
• How long is the tour? The tour runs approximately 60 minutes.
• Do we have to start at stop #1? Yes, all pick-ups and drop-offs will be happening at the Visitors Center. If you are interested in a hop-on, hop-off schedule where you can pick, visit our event calendar! Every Sunday and Fourth Friday are FREE hop-on, hop-off loop routes downtown.

• Does the trolley have air conditioning or heating? Yes, both.
• Are there restrooms on board? No
• Can we bring food or drinks on the trolley? Yes
• Is alcohol permitted on board? Yes

• Are there any age restrictions for passengers? No 
• Can we bring pets on the trolley? Yes, but you’re are responsible for cleaning and incurred damages 
• What are the rules for playing music during the ride? Since this is a guided tour with a trained tour guide narrating the journey, we kindly request no music be played during the tour.
• Is smoking allowed on the trolley? No
• No fireworks or firearms 

• When is the payment due? Payment is due when you purchase your tickets. No seats will be guaranteed until a ticket is purchased.
• What forms of payment do you accept? We are a cashless experience. Please have a debit or credit card handy to purchase tickets.
• Is gratuity included, or should we tip the driver? Please tip the drivers!